I said no to an AI symptom chatbot in our patient app. Here is the one-pager I used
A short one, because three people asked me about it after a meetup. In August our CEO came back from a conference wanting a chatbot in our patient app that answers "should I see a doctor about this?" questions. A competitor had one in a demo. The board liked it. I wrote a one-pager recommending we do not build it this year, and we did not. Here is the structure, in case it is useful. 1. What problem would it solve,…
- And the 'Is this urgent?' link is now the most used element on the help screen, I can confirm with data ✨ (I designed it, of course I check every day ahah)