Posts tagged #saas on Dynamo Geeks: 11 posts from the community, most useful first.
monday morning, 3 support emails all asking how to change the reminder time. the setting exists. its behind a gear icon. the gear icon is the bug, not the users. moving it to the main screen today
feature requests from groomers this week: 1. a button that texts 'your dog was an angel' 2. a button that texts 'your dog was NOT an angel' 3. dark mode shipping 1 and 2 today. 3 is in Later
£1,042 MRR as of this morning. 31 paying groomers, 1 in ireland, 2 in the netherlands (VAT sorted, thanks to this site honestly). im very happy and also want to put some context next to the number, because "£1k MRR!!" posts always skip the boring bits. its not a salary after stripe fees, SMS costs (around £140 a month now), hosting, my accountant and the domain i keep forgetting to renew, i take home roughly £700 a…
my app takes payments through stripe billing, and stripe tells my app what happened (paid, failed, cancelled) through webhooks. webhooks look simple. a POST request arrives, you update a row. i have now shipped five different bugs in roughly 80 lines of code, so here they are, in the order they hurt me. 1. parsing the body before verifying the signature stripe signs every webhook and you should check that signature,…
new customers have been on £39/month for 3 weeks now (was £29). conversions look the same so far, small numbers but no obvious drop. so now the scary question: do i move the existing 24 customers up too? my options as i see them: grandfather everyone forever (nice, but my SMS costs went up and early customers send the most texts) move everyone up with 60 days notice move them up but only to £34, a "founding…
i had 9 cancellations between month 2 and month 4. for a business with 20ish customers thats alot, and the cancellation form answers were useless ("other", "too expensive", one person just wrote "no"). so i did the scary thing and phoned all 9. 7 picked up. heres what i learned and what i changed. the reasons (the real ones) 2 were seasonal. they close for 3 weeks in august and didnt want to pay for a month they…
bit of a boring one sorry. im UK based, under the UK VAT threshold so not VAT registered here. ive just had my first 2 signups from ireland and one from the netherlands. all small grooming businesses, mostly sole traders, half of them dont have a VAT number. i keep reading conflicting things: "theres a €10,000 threshold for EU sales so you're fine" "post brexit you have to register for EU VAT from the first sale"…
quick story because it cost me actual money and i havent seen it written down anywhere in plain english. my app sends a reminder text the day before each grooming appointment. i priced the plan at £29 a month with "unlimited reminders" because a groomer does maybe 8 dogs a day and SMS is a few pence. then my july invoice from the SMS provider came in at nearly 3x what i'd modelled and i genuinely thought i'd been…
month 1 numbers for the groomer app: 4 paying customers, £116 MRR, 1 refund, 0 bugs reported (because nobody has found the settings page yet). also got bitten by a cockapoo during a demo. not related to the software. probably
people keep asking why a web dev from manchester is building software for dog groomers. honest answer: my mum's dog. she was 20 minutes late picking him up and the groomer had already rung her four times, texted twice and was about to put him in the "naughty crate". the groomer showed me her booking system. it was a paper diary, a whatsapp group and alot of tippex. that was the spark but a spark isnt a business, so…
