We replaced an LLM feature with a regex and nobody noticed
This is the regex post I threatened in June. Context: one step of our support pipeline extracts identifiers from inbound emails: order numbers, return authorisation (RMA) codes and carrier tracking numbers. Last year, in the general enthusiasm, this step was moved from a pile of old code to an LLM call: "here is an email, return JSON with any order number, RMA code and tracking number you find". It worked. It demoed…