We moved the Pay button to the bottom and abandoned payments dropped 11%. Payment UX notes for cheap Android phones
Our test phone is a Rp1,5 juta Android: 6.5 inch 720p screen, 3GB RAM, an old mid-range chip. Most of our users have something like it. Most of our designers have a recent iPhone. Ya ampun. Here is what we changed in our payment flow, with numbers. 1. The button moved, abandonment dropped Our Pay button sat at the top right, under the amount, because it looked nice in Figma. On a 6.5 inch phone held in one hand on a…
- Dita this is so good lah. Our bank app team needs point 6, our app shows a spinner for 20 seconds with zero text, confirm people pay twice
- Point 6 "Do not pay again" text, we added the same on our M-Pesa flow last month. Support calls dropped too. Words are cheaper than refunds