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t/roadmap_roulette

Roadmap Roulette: top posts

The most useful posts in this topic, by likes from the community.

Posts

  1. Question

    How do you run discovery interviews when customers only want to talk about bugs?

    I'm running discovery for a new scheduling feature, and every interview turns into a support session within five minutes. Customers have a list of bugs and complaints, and they've been waiting for someone to listen. I don't want to shut them down, because the frustration is real and hearing it builds trust. But I end up with 40 minutes of bug reports and 5 minutes about the problem I'm actually trying to understand.…

    Rachel Kim3likes2comments

  2. Article

    Our roadmap has three columns and no dates. Here is how I sell that to sales.

    Every quarter someone from sales asks me for "the roadmap with dates," and every quarter I give them the same document: three columns called Now, Next and Later, with no dates on anything past the current quarter. It took a while to make this work politically, so here is what I've learned. Why no dates A date on a roadmap item six months out is not a plan. It's a guess that becomes a promise the moment it leaves the…

    Rachel Kim3likes3comments