Engineers who have worked on UPI: why do failed transactions take days to reverse when the rule says T+1?
Working on a data story about failed UPI transactions. Readers sent us about 1,800 complaints (voluntarily, everything anonymised) where money left their account but never reached the merchant or the person they were paying.
The RBI's 2019 circular on turnaround times says, as I read it, that a failed UPI transaction should be auto-reversed by T+1, and after that the bank owes the customer ₹100 for every day of delay. In our complaints the median time to get the money back was 4 days. Some waited weeks. Almost nobody received the ₹100 per day.
I am not looking for someone to blame. (Okay. A little.) I want to understand the plumbing before I write a single sentence:
- Where exactly does a transaction get stuck? The payer's app, NPCI, the payer's bank, the payee's bank?
- What does "deemed approved" actually mean, and who decides?
- Why would a bank not reverse automatically on T+1?
- Is the compensation automatic, or does the customer have to ask for it?
I will not quote anyone by name without explicit permission. Technical explanations welcome, war stories even more. मदद करेंगे तो चाय पक्की ☕
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