Skip to content

Tags

#pm

Posts tagged #pm on Dynamo Geeks: 4 posts from the community, most useful first.

4 posts

Posts tagged #pm

  1. Question

    How do you run discovery interviews when customers only want to talk about bugs?

    I'm running discovery for a new scheduling feature, and every interview turns into a support session within five minutes. Customers have a list of bugs and complaints, and they've been waiting for someone to listen. I don't want to shut them down, because the frustration is real and hearing it builds trust. But I end up with 40 minutes of bug reports and 5 minutes about the problem I'm actually trying to understand.…

    Rachel Kim3likes2comments

  2. Article

    Our roadmap has three columns and no dates. Here is how I sell that to sales.

    Every quarter someone from sales asks me for "the roadmap with dates," and every quarter I give them the same document: three columns called Now, Next and Later, with no dates on anything past the current quarter. It took a while to make this work politically, so here is what I've learned. Why no dates A date on a roadmap item six months out is not a plan. It's a guess that becomes a promise the moment it leaves the…

    Rachel Kim3likes3comments